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Sree Krishna Maritime Services’ Command, Control, Communications, Computers 

and Intelligence  services provide the necessary support and coordination to 

enable global operations.
Sree Krishna Maritime Services’ Command, Control, Communications, Computers 

and Intelligence  services provide the necessary support and coordination to 

enable global operations.
Sree Krishna Shipping Services is the only all-in-one Maritime & Shipping Concierge Service in India serving the varieties of Shipping Companies, Training Institutes, Service Agencies and Government Organizations in India.

Sree Krishna Shipping Services is the world's leading marine services provider. Through its alliance, partnership, franchise and MOU network of some 255 offices employing over 3,500 people across 66 territories, SKSS provides its customers with an unparalleled global resource delivered locally and tailored to each customer's individual needs.

Its diversified customer base includes clients across the oil, cruise, container and bulk commodity sectors as well as serving naval, government and inter-governmental clients. Additionally, SKSS provides landside commercial and humanitarian logistics, transit, offshore support and other associated marine services.

The Company also provides a growing range of outsourcing services. These include global crew and marine spares logistics; port agency management and commercial representation; and sophisticated Enterprise Resource Planning solutions through its Technical Division and other associated services.
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Surveyors & Adjusters
We provide top quality survey, loss adjusting and risk management services for:Surveyors & Adjusters
Local and international marine insurers
P&I Clubs and their correspondents
Maritime law professionals
Freight forwarders
Removers and relocation service providers
Transport industries.
Comprehensive surveying and investigation services are available from our offices, from wet cargo in containers and hull/machinery damage surveys to pleasurecraft and risk management services.
We also provide loss prevention services to work in concert with special-interest cargoes and high-value machinery projects with ALP.
One of our specialities is household and personal effects claims.
Our offices are staffed by industry professionals so you can be assured of prompt, expert attention.
We report the facts, maintain strict impartiality and treat your valuable clients with respect.
Available 24 hours.

Service standards
We are always keen to enter into reasonable service standard agreements with our principals.
If there is no agreed standard then the following applies:
Initial contact with the client within one hour of receipt and appraisal of instructions.
Arrange to carry out survey on the same day as appointment or as required by circumstances.
Identify any third party liability issues and ensure legal rights of recovery are preserved on day of appointment ensuring joint survey offers are made and confirmed in writing with appropriate parties.
Liaison with insured/client:
Highlight the crucial aspects of the claim with the client and identify those areas, if any, which will require detailed investigation.
Maintain close contact with the client so that the claim or issue is progressed promptly.
Confirm that the client is aware of any aspects of the claim which might affect policy response or coverage.
Reports to insurer:
Same day (as the appointment if at all possible) preliminary advice by phone, e-mail or fax to the principal.
Copies can be made to other parties, eg a broker if so required.
Formal report with all available relevant documentation to insurer via e-mail within 5 days of survey.
By default, reports are issued as PDF documents.
Follow up with mailed/couriered original documents if so specifically requested.
Contentious issues:
Possible contentious issues are dealt with by separate phone contact with insurer.
Legal intervention:
It is our policy that insurers are advised immediately, at the outset of a claim, if legal intervention is considered a possibility for reasons of, for example, protection of privilege, protection of recovery rights, arrest of vessel and the like.
Expert consultants:
Insurers will be advised and approval sought before appointment of expert consultants.
Follow up:
Our standard follow up procedures have a maximum limit of one month from the last report or correspondence date with our principals. The limit may be shortened by request or as circumstances require.

Client expectations
It is recognised that many clients see the attending surveyor to be the face of their insurer and expect the surveyor to have all the answers.
We are always careful to bear this in mind and assist where we can but will always refer questions relating to policy or liability response, coverage, terms and conditions and the like to our principals for action.
Unless specifically instructed we will never confirm claim or liability acceptance with the client.

Extent of survey
We understand that insurers and other principals may have guidelines as to the extent of surveyors' work. Manu Marine will always accept definite instructions as the limit of the work required. These may be one or more, for example, of the following:-For insurers (eg cargo, hull, pleasurecraft):
Conduct a damage survey only and report on cause, nature and extent of the loss.
Report on claimant's actions regarding recovery rights and mitigation.
Assist the claimant in protecting recovery rights and assist in the mitigation process
All of the above plus review the insured’s final claim statement with comment on its attachment to the casualty
All of the above with provision of an adjustment for consideration under the terms and conditions of the policy.
By default and unless otherwise instructed we will provide reports and carry out 1, 2, 3 and 4 above. For third party liability interests:-
Conduct a damage survey only and report on cause, nature and extent of the loss.
Report on claimant's actions regarding mitigation.
Review the claimant’s final claim statement with comment on its attachment to the casualty.

Risk management
We are regularly involved with machinery movement projects where our expertise in the practical aspects of packaging, handling and damage avoidance is required.
We will liaise with the shipper, machinery dismantler or packaging contractor and take on an advisory role particulalry where express warranties might be in force.
Frequently we have found the parties to be working in partial isolation without realising the impact of their procedures on others. A common example is rust prevention; everyone appears to think that someone else has done it or it is someone else's responsibility... where in fact it has not been done or without the degree necessary for a six week journey in a hot sweaty container.
Pre-packaging, pre-loading, pre-shipment, wharf loading, discharge, outturn and delivery surveys are able to be carried out by all our offices.
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Posted on 06 Dec 2010 by Christina Fernandez
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