It is recognised that many clients see the attending surveyor to be the face of their insurer and expect the surveyor to have all the answers.
We are always careful to bear this in mind and assist where we can but will always refer questions relating to policy or liability response, coverage,
terms and conditions and the like to our principals for action.
Unless specifically instructed we will never confirm claim or liability acceptance with the client.
Extent of survey
We understand that insurers and other principals may have guidelines as to the extent of surveyors' work. Manu Marine will always accept definite instructions as the limit of the work required. These may be one or more, for example, of the following:-For insurers (eg cargo, hull, pleasurecraft):
Conduct a damage survey only and report on cause, nature and extent of the loss.
Report on claimant's actions regarding recovery rights and mitigation.
Assist the claimant in protecting recovery rights and assist in the mitigation process
All of the above plus review the insured’s final claim statement with comment on its attachment to the casualty
All of the above with provision of an adjustment for consideration under the terms and conditions of the policy.
By default and unless otherwise instructed we will provide reports and carry out 1, 2, 3 and 4 above. For third party liability interests:-
Conduct a damage survey only and report on cause, nature and extent of the loss. <
involves analysis and design for coastal developments. One can say that Offshore Engineering is a cooperation between Civil Engineering, Mechanical Engineering and Marine Technology.
Spill Management Team (SMT) type services prior to and since the inception of OPA '90. In-house, Maritime Alliance Group has more practical "hands-on" experience than any other service provider.